These terms govern your firm's use of Reconciled, an accounting practice management platform operated by Fun Things SA (Pty) Ltd t/a Reconciled (Reg. No. 2019/405735/07). By creating an organisation or accepting an invitation to one, your firm agrees to these terms.
1. Definitions
- Service — the Reconciled web application and related services
- Firm — the legal entity that subscribes to the Service
- User — a natural person granted access to the Firm's organisation
- Client Data — information about your firm's clients that you upload or enter
2. Free trial and subscription
New organisations receive a 30-day free trial with no credit card required. After the trial the organisation is paused until a subscription is activated. Pricing is R50 per active user per month plus a graduated per-client fee (R50 → R30 → R20 → R10 → R5) and a metered per-token charge for AI document processing. All prices exclude 15% VAT.
3. Acceptable use
You agree not to:
- Upload data you do not have lawful authority to process
- Reverse-engineer, decompile, or attempt to extract source code
- Use the Service to transmit malware or perform unauthorised security testing
- Resell access to the Service without our written agreement
4. Your data and our role
For Client Data you upload, your Firm is the responsible party under POPIA and Reconciled is an operator. We process Client Data only on your documented instructions. See our privacy notice and sub-processor list.
5. AI processing
You acknowledge that documents you upload for extraction are transmitted to Anthropic in the United States and processed by their large language models. Anthropic does not use the data to train models. Output is best-effort; you remain responsible for verifying extracted data before relying on it.
6. Service availability
We aim for 99.5% monthly availability calculated excluding scheduled maintenance windows and force-majeure events. Scheduled maintenance is announced at least 24 hours in advance where possible and is generally performed outside of South African business hours.
"Availability" means the Service is reachable and responding to authenticated user requests. Brief degradations of individual non-core features (e.g. AI extraction, email synchronisation by third-party providers) do not count as unavailability of the overall Service.
7. Limitation of liability
To the maximum extent permitted by law, the total aggregate liability of Reconciled (and its directors, employees, and sub-processors) arising out of or relating to the Service — whether in contract, delict, or otherwise — is limited to the fees actually paid by your Firm to Reconciled in the 12 months preceding the event giving rise to the claim.
Reconciled shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss or corruption of data, even if advised of the possibility of such damages. Nothing in these terms excludes liability that cannot be excluded under South African law (including liability for fraud, gross negligence, or wilful misconduct).
8. Termination
Either party may terminate the subscription at the end of any billing period. On termination we will retain your data for 30 days to allow export, after which it is permanently deleted in line with our retention policy.
9. Governing law
These terms are governed by the laws of the Republic of South Africa. The parties consent to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg for any dispute arising out of or relating to these terms or the Service.
10. Contact
Questions about these terms: hello@reconciled.co.za