These terms govern your firm's use of Reconciled, an accounting practice management platform operated by Fun Things SA (Pty) Ltd t/a Reconciled (Reg. No. 2019/405735/07). By creating an organisation or accepting an invitation to one, your firm agrees to these terms.
1. Definitions
- Service — the Reconciled web application and related services
- Firm — the legal entity that subscribes to the Service
- User — a natural person granted access to the Firm's organisation
- Client Data — information about your firm's clients that you upload or enter
2. Free trial and subscription
New organisations receive a 30-day free trial with no credit card required. After the trial the organisation is paused until a subscription is activated. Pricing is R50 per active user per month plus a graduated per-client fee (R50 → R30 → R25 → R20) and a metered per-token charge for AI document processing. All prices exclude 15% VAT.
3. Acceptable use
You agree not to:
- Upload data you do not have lawful authority to process
- Reverse-engineer, decompile, or attempt to extract source code
- Use the Service to transmit malware or perform unauthorised security testing
- Resell access to the Service without our written agreement
4. Your data and our role
For Client Data you upload, your Firm is the responsible party under POPIA and Reconciled is an operator. We process Client Data only on your documented instructions. See our privacy notice and sub-processor list.
5. AI processing
You acknowledge that documents you upload for extraction are transmitted to Anthropic in the United States and processed by their large language models. Anthropic does not use the data to train models. Output is best-effort; you remain responsible for verifying extracted data before relying on it.
6. Service availability
We aim for [TARGET]% monthly availability but do not guarantee uninterrupted service. We may perform planned maintenance with reasonable notice.
7. Limitation of liability
[PLACEHOLDER — review with counsel.] To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service shall not exceed the fees paid by your Firm in the 12 months preceding the event giving rise to the claim.
8. Termination
Either party may terminate the subscription at the end of any billing period. On termination we will retain your data for 30 days to allow export, after which it is permanently deleted in line with our retention policy.
9. Governing law
These terms are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the [PLACEHOLDER — e.g. High Court of South Africa, Western Cape Division].
10. Contact
Questions about these terms: hello@reconciled.co.za